Centro de Atención Telefónica
Puerto Vallarta
+52 322-365-5596
Personalized Attention
Personalized, Agile and Reliable Service
Our Call Center (CAT) is the operational heart of Gaia Travel Network, where a specialized team offers personalized advice and comprehensive support to our clients at every stage of their trip.
Through this channel, we provide direct, responsive, and warm service, taking care of every detail to ensure smooth, comfortable, and memorable travel experiences.
Catalog
Minivac
4 Nights 5 Days
FIT
Free Independent Traveler
Experiencias
Tours, Excursions and Guides
Circuits
Visit multiple destinations in comfort
The reality of online reservations
✅ Why choose Gaia Travel Network?
1. Tailor-made trips
- Personalized advice
- Itinerary designs fully tailored to your tastes, time, and budget.
- Unique experiences that go beyond generic packages.
2. Exclusive prices
- Access rates negotiated directly with airlines, hotels, and operators.
- Prices from the most important wholesale providers worldwide.
- We can offer better prices than those publicly available on online platforms.
- Preferential rates, upgrades, amenities, early check-in, late check-out.
- Contacts with luxury providers and high-end services.
3. Saving time and effort
- An expert takes care of everything: research, planning, booking, and coordinating.
- You just enjoy the trip without worrying about the logistical details.
4. Personal Attention
- Greater convenience and time savings when purchasing bundled and organized services.
- Support and warranty
- Established companies with clear policies and professional support.
- They provide assistance before, during, and after the trip.
- Your advisor gets to know your preferences and travel style over time.
- Each new trip is better, more refined, and more enjoyable.
5. Security and trust
- A company with over 15 years in the market.
- Registered with the Ministry of Tourism.
- Recommendations based on real knowledge and experience.
- We put the most reliable service providers worldwide at your disposal.
- Recommendations based on real knowledge and experience.
- Avoid fraud, poor choices, or outdated information.
6. Everyone likes to receive quality service
- One in three travelers prioritizes flexibility over all other factors when booking (Cloudbeds).
- 45% of travelers prefer to book a trip from start to finish from a single website that presents options for flights, accommodations, car rentals, and extras (Travelport).
- Millennials prefer to book all their travel needs through travel agencies. They will book their hotel through travel agencies; however, 52% will check the hotel’s website for more information (CondorFerris).
- 4. 29% of users prefer direct travel bookings for several reasons, including:
Ask about amenities (28%)
Get the best price (21%)
Availability of loyalty programs (21%)
Negotiate better prices (18%)
Find direct booking benefits (11%)
*Travelport, Tripadvisor
❌ Frustrations with online booking
1. Generic reservations
- The platforms don’t consider your preferences, travel style, or travel history.
- No one guides you on what’s really best for you or warns you about important details.
2. It’s not cheaper
- «Cheap» prices often exclude taxes, baggage, or perks.
- You don’t get access to negotiated rates, upgrades, or exclusive promotions offered by specialized agencies.
3. Risk of errors and confusion
- It’s easy to make mistakes with dates, names, or terms without professional help.
- Many fares are nonrefundable or have hidden restrictions.
4. Non-existent customer service
- Impersonal and Undifferentiated Experiences.
- Platforms show the best-selling or most popular products, not the most unique or appropriate for you.
- It’s easy to fall into generic destinations or services, without the added value of curation.
- If something goes wrong (cancellation, delays, changes), support is slow or automated.
- There’s no human contact to resolve quickly and effectively.
5. Lack of support during the trip
- If an emergency or unexpected change arises, you’re on your own.
- There’s no one to intercede for you with airlines, hotels, or operators.
6. 43% of people don’t like booking travel onlineToggle Title
- 23% of Gen Z travelers.
- Comparing too many options becomes a hindrance.
- 33% of families find the process of researching travel options time-consuming.
- 23% of people don’t enjoy booking travel online.
- Travelers visit an average of 38 sites to finalize and book their travel plans.
- 42% of consumers take longer to book a trip today than they did five years ago.
- 60% of travelers surveyed believe travel options are fraught with scams and hidden costs.
- People will spend 29% more time on average booking a trip in 2022 than in 2019.
- 52% of people prioritize receiving information from a travel agent.
- 17% of people in the United States have purchased some type of travel app subscription to help them plan their trips.
*Travelport, Tripadvisor
