Gaia Travel Network

Minivac Terms and Conditions

It is very important to us that you carefully read each and every one of the clauses contained herein. By making a purchase, you confirm that you are aware of and agree to the terms and conditions, releasing Gaia Travel Network from any liability.

  1. You are purchasing a 4-night, 5-day all-inclusive package at a 5-star resort, including accommodations, food, beverages, activities and shows, and non-motorized entertainment. The promotion is called «MINIVAC.»
  2. «THE BUYER» understands that it is not necessary to specify a date or destination at the time of purchase. The promotion is valid for 12 months from the date of purchase.
    The Minivac is designed to provide lodging services and to showcase the plans and programs that
  3. «THE HOTEL» has developed for its guests. The presentation will last 120 minutes. You must attend the presentation accompanied by your family on the day stipulated by «THE HOTEL.» You understand that if you do not show up, you will be charged the regular rate upon checkout.
  4. «THE BUYER» agrees not to schedule any other activities on the day of your presentation, and declares that you have two bank credit cards in your name.
  5. “The BUYER may request any date within the 12-month validity period of the Minivac, subject to availability, with the exception of Holy Week, Easter Week, Christmas Week, and New Year’s Week.
    By purchasing online, by phone, or in person, the BUYER authorizes the use of a credit card to make the payment. Likewise, the BUYER declares that they have valid credit cards in their name, a valid source of income, and a healthy financial situation at the time of arrival at the HOTEL.
  6. To request a reservation, they must provide proof of payment, a signature accepting the terms and conditions, and provide the desired date and destination. This must be done no less than 30 days before the requested date. Likewise, the BUYER may request a reservation at any time they consider appropriate, with the intention of obtaining the date and destination of their preference.
  7. Once the reservation is confirmed, it cannot be canceled or modified, except in cases where the HOTEL allows such a case. Change or cancellation fees may apply, with no liability for changes or cancellations. “GTN” or “THE HOTEL”.
  8. You must receive written confirmation of your reserved accommodation no later than 24 business hours after your reservation is confirmed. If you do not receive your confirmation within 24 business hours of your reservation being confirmed, please contact us by calling +52 322-230-6615 in Mexico City or by emailing minivac@gaiatravelnetwork.com.
  9. “THE HOTEL” will provide all details of the accommodations and services offered to “THE BUYER” upon check-in.
  10. “GTN” and “THE HOTEL” shall not be liable for any injury, loss, damage, accident, delay, irregularity, or expense resulting from strikes, war, weather, quarantines, illness, governmental restrictions or regulations, or from any act or omission of any individual, firm, or corporation in the provision of accommodation facilities or any other services in connection therewith, nor for any additional costs or expenses due to interruption or change of advertised schedules, rates, or services, acts of God, or for any other attributable cause.
      1. For any questions related to the services offered, please call Customer Service at +52 322-365-5596 between 9:00 AM and 2:00 PM. Or send an email to info-viajes@gaiatravelnetwork.com and an advisor will contact you.
      2. “GTN” is a company responsible under the Federal Law on the Protection of Personal Data Held by Private Parties. You can review it at: https://gaiatravelnetwork.com/privacy-policy/
      3. “THE BUYER” acknowledges, ratifies, and accepts that the personal data provided to “GTN” will be shared confidentially with “THE HOTEL,” without the need to sign any additional agreement.
      4. «GTN» maintains agreements with various hotel companies within this Minivac system, which may be modified without prior notice for similar services, of the same type and purpose, in accordance with current agreements.
      5. «THE BUYER» declares that they have received and read this contract and acknowledge that this document contains all the stipulations agreed upon by both parties in relation to the purchase of this promotion. Therefore, no other verbal or written agreement shall have any legal effect between them.
      6. Check-in is at 3:00 PM. Check-out is at 11:00 AM. «THE HOTEL» reserves the right to assign rooms based on occupancy; «GTN» has no influence in this matter.
      7. In the event that the information you provide in this contract is not true, «THE BUYER» agrees to pay the current rate during their stay at «THE HOTEL.»
      8. «THE BUYER» declares that he or she has not previously received this promotion and therefore agrees that «THE HOTEL» reserves the right to offer accommodation in accordance with the provisions herein.
      9. “THE BUYER” accepts and acknowledges that “GAIA” may change, replace or add to “THE HOTEL” without prior notice, in accordance with the validity of the agreements made, always seeking the satisfaction of “THE BUYER”.
      10. «THE BUYER» understands, accepts, and acknowledges that this promotion is non-transferable and non-refundable.
      11. Acceptance of the accommodation reservation at «THE HOTEL» implies acceptance of all the terms and conditions contained herein, accepting that this promotion is non-transferable and non-refundable.

      I declare that the purchase of this promotion presupposes understanding and acceptance of the terms, conditions, and clauses contained herein, as well as the regulations for use and reservation, respectively. I acknowledge each and every one of the pages that form an integral part of this agreement, which have been established here for me, Gaia Travel Network, and its representatives, excluding any verbal or written offer outside of this agreement, binding myself in its broadest terms.